Once your order has been placed you will receive a confirmation email sent to the email provided during checkout.
Please allow 1-3 days processing time for your order to be shipped. (If you are in a hurry for your order please let us know in the notes area in the bottom of checkout screen before you place your order.)
Once your order has shipped you will receive an updated confirmation email with your tracking number.
Please allow several hours for carrier website to update with correct tracking information.
Depending on the shipping speed selected during checkout, please allow 2 to 5 business days after your order has been processed for your order to arrive.
Please note that once the order has been placed we are unable to cancel the order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Rockport, Tx 78382
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Averages about 3 to 5 business days.
- Any item not in its original condition.
- Is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email with your order number at JamesCharlieJewelry@gmail.com and send your item to:
Limited Lifetime Bracelet Warranty
If something happened to your bracelet and it breaks from normal wear and tear. Save ALL of your beads and sterling silver spacers and start a repair with us by sending an email to JamesCharlieJewelry.com with your order number and a picture of the broken bracelet.
If for some reason you are not able to save all of your beads and sterling silver spacers there may be a small replacement fee depending on how many parts are missing.
The fee for missing parts is from $3 being the minimum and $15 being the maximum amount owed depending on the amount of parts missing and the original price payed for the bracelet.
Please note if you are missing more than half of your bracelet it will void the warranty.